90-Day Money Back Guarantee

We guarantee that the Copper Chef┬« Titan Series cookware will not warp, rust, dent or chip with normal consumer use for the lifetime of the product. In addition, the cookware is covered under a 90-Day Money-Back Guarantee. If fewer than 90 days have passed since you received the product, you may be eligible for a full refund of your purchase price. You may review our 90-Day Money-Back Guarantee by visiting http://www.tristarcares.com/guarantee-and-return-policy.php

If more than 90 days have passed since you received the product and the product warps, rusts, dents or chips with normal consumer use
, you may return the product to us for replacement or refund. You will not be eligible for a refund, repair, or replacement if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification.

Your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store use "RETAIL" as the RMA. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 1-973-287-5176 or send an email to info@tvcustomerinfo.com ´╗┐for any questions.

Pack the product carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return,(6) proof of purchase or order number, (7) and a check or money order for $5.00 P&H per unit for replacement requests (If requesting a refund, do not send a check or money order for $5.00 for P&H. If we cannot replace the product, we may refund your purchase price. If we refund the purchase price, we will refund you the check or money order amount submitted with your return), and (8) specify on the note whether you are requesting a refund or replacement.


We do not make any warranties, express or implied, about the product. However, you do have the benefit of this lifetime guarantee. Write the return merchandise authorization number on the outside of the package.


Send the product to the following address:


Copper Chef

Tristar Products Inc.
500 Returns Road
Wallingford, CT 06495